Privacy Policy

1. Definitions and Scope

This Privacy Policy ("Policy") is issued by aman33 ("aman33," "we," "us," "our") and applies to all personal data collected through our website at https://aman33.cam, our mobile interfaces, customer-support channels, and any other touchpoints where you interact with aman33.

For the purposes of this Policy, the following definitions apply:

• "Personal Data" — any information relating to an identified or identifiable natural person, including name, email address, phone number, bank account details, and device identifiers.
• "Processing" — any operation performed on Personal Data, whether automated or manual, including collection, storage, use, disclosure, and deletion.
• "User," "you," "your" — any individual who accesses, registers for, or uses aman33's platform or Services.
• "Services" — aman33's sports betting, live casino, slot games, togel (Indonesia's traditional numbers lottery), and all other features available on the platform.

By using aman33, you acknowledge that you have read and understood this Policy and agree to the processing of your Personal Data as described herein.

2. Information We Collect

2.1 Information You Provide Directly

When you register an account, make a deposit or withdrawal, or contact our support team, you may provide:

• Full legal name and date of birth
• Email address and mobile phone number
• Residential address (city, province, postal code — typically in Indonesia)
• Government-issued identification number (Indonesian KTP or passport number)
• Bank account details (BCA, BRI, BNI, Mandiri, CIMB Niaga, Bank Permata) or e-wallet identifiers (OVO, DANA, GoPay, ShopeePay, LinkAja)
• Username, password (stored in hashed form), and security questions
• Communications sent to our support team via live chat, email, or WhatsApp

2.2 Information Collected Automatically

When you use our platform, we automatically collect certain technical data:

• IP address, approximate geographic location (country, city — typically Jakarta, Surabaya, Bandung, Medan, Bali, or other Indonesian cities)
• Device type, operating system, and browser version
• Pages visited, time spent on each page, and click-path data
• Session duration, login timestamps, and logout events
• Betting activity logs (market, stake, odds, outcome)
• Deposit and withdrawal transaction records

2.3 Information from Third Parties

We may receive Personal Data from trusted third parties, including:

• Payment processors and banking partners, for transaction verification
• KYC (Know Your Customer) and identity-verification service providers
• Fraud-detection and anti-money laundering (AML) screening services
• Analytics providers that aggregate anonymized behavioral data

3. How We Use Your Information

aman33 uses your Personal Data for the following purposes:

• Account Management: Creating and maintaining your account, authenticating your identity at login, and enabling access to all Services.
• Transaction Processing: Accepting deposits from BCA, BRI, BNI, Mandiri, and e-wallets; processing withdrawal requests; and maintaining accurate balance records in Indonesian Rupiah (IDR).
• Identity Verification (KYC/AML): Verifying your age (21+ policy), identity, and source of funds to comply with anti-money laundering obligations and prevent fraudulent activity on the platform.
• Customer Support: Responding to your enquiries, resolving disputes, and providing technical assistance through live chat, email, or WhatsApp.
• Responsible Gaming: Monitoring betting patterns to identify signs of problem gambling and enforcing self-exclusion or deposit-limit requests.
• Platform Improvement: Analyzing usage data to improve user experience, fix bugs, and develop new features based on member behavior and feedback.
• Security and Fraud Prevention: Detecting and preventing unauthorized access, cheating, collusion, and account takeover attempts.
• Marketing Communications: Sending you promotional offers, bonus notifications, and event alerts — only where you have explicitly opted in. You may unsubscribe at any time.
• Legal Compliance: Fulfilling obligations under applicable laws and regulations, including responding to lawful requests from regulatory authorities.

4. Legal Basis for Processing

aman33 processes your Personal Data on the following legal grounds:

• Contractual Necessity: Processing required to provide the Services you have requested — account creation, payment processing, and customer support.
• Legal Obligation: Processing required to comply with KYC, AML, and other applicable legal requirements.
• Legitimate Interests: Processing necessary for fraud prevention, platform security, and business analytics, where those interests are not overridden by your fundamental rights.
• Consent: Where you have given explicit consent, such as opting into marketing communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.

5. Cookies and Tracking Technologies

aman33 uses cookies and similar tracking technologies to operate the platform efficiently and to deliver a personalized experience. The categories of cookies we use include:

• Strictly Necessary Cookies: Essential for platform operation — session management, authentication tokens, and security functions. These cannot be disabled without breaking core functionality.
• Performance & Analytics Cookies: Help us understand how members use the platform, which pages are most visited, and where technical issues occur. Data collected is aggregated and anonymized.
• Functional Cookies: Remember your preferences such as language, odds format, and display settings to provide a consistent experience.
• Marketing Cookies: Used to track the effectiveness of our promotional campaigns. Only deployed with your prior consent.

You may manage cookie preferences through your browser settings. Disabling certain cookies may limit some features of the aman33 platform.

6. Sharing and Disclosure of Personal Data

aman33 does not sell, rent, or trade your Personal Data to third parties for their own marketing purposes. We may share your data with the following categories of recipients, strictly for the purposes described in this Policy:

• Payment Service Providers: Indonesian banks (BCA, BRI, BNI, Mandiri) and e-wallet platforms (OVO, DANA, GoPay, ShopeePay) to process transactions.
• Identity Verification Partners: KYC and AML service providers to verify your identity and prevent fraud.
• IT Infrastructure Providers: Cloud hosting, server management, and cybersecurity vendors who process data on our behalf under strict data-processing agreements.
• Analytics Providers: Anonymized, aggregated usage data shared with analytics platforms to improve the platform experience.
• Legal and Regulatory Authorities: Where required by applicable law, court order, or regulatory directive — we will disclose only the minimum information necessary to comply with such obligations.

7. International Data Transfers

aman33 operates globally, and your Personal Data may be processed on servers located outside Indonesia. Where Personal Data is transferred internationally, we ensure that appropriate safeguards are in place — including standard contractual clauses, data processing agreements, and equivalent security standards — to protect your data in accordance with this Policy.

By using aman33's platform, you acknowledge and consent to the transfer of your Personal Data to countries outside your country of residence, including Indonesia, for the purposes described in this Policy.

8. Data Retention

aman33 retains your Personal Data for as long as your account is active and for a period thereafter as required by applicable laws and regulations. Specifically:

• Account Data: Retained for the duration of your account plus a minimum of five (5) years after account closure, in compliance with AML record-keeping obligations.
• Transaction Records: Financial transaction data retained for a minimum of seven (7) years to meet applicable regulatory and audit requirements.
• KYC Documents: Identity verification documents retained for five (5) years after the end of the business relationship.
• Customer Support Records: Communications and support tickets retained for three (3) years for quality assurance and dispute resolution purposes.
• Marketing Data: Retained until you withdraw consent or for a maximum of two (2) years from your last interaction, whichever is earlier.

Once the applicable retention period expires, your data is securely deleted or permanently anonymized so it can no longer be linked to you.

9. Your Rights and Choices

Subject to applicable laws, you have the following rights with respect to your Personal Data held by aman33:

• Right of Access: You may request a copy of the Personal Data we hold about you, along with information about how it is processed.
• Right to Rectification: You may request that we correct any inaccurate or incomplete Personal Data held on your account.
• Right to Erasure: You may request deletion of your Personal Data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to Restriction: You may request that we restrict the processing of your data in certain circumstances, such as while a dispute is being resolved.
• Right to Data Portability: You may request that we provide your Personal Data in a structured, machine-readable format for transfer to another service provider.
• Right to Object: You may object to the processing of your Personal Data for direct marketing purposes at any time. You may also object to processing based on legitimate interests where your fundamental rights override those interests.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

To exercise any of these rights, please contact our Data Protection team at [email protected]. We will respond to all verified requests within 30 days. We may require proof of identity before fulfilling any data-subject request.

10. Children's Privacy and Age Restriction

aman33's Services are strictly intended for adults aged 21 years and older. We do not knowingly collect Personal Data from individuals under the age of 21. Age verification is conducted as part of our KYC process, and any account found to belong to a person under 21 will be immediately suspended and all associated funds returned after verification.

If you believe that a minor has registered an account or provided Personal Data to aman33, please contact our support team immediately at [email protected] so that we can take prompt corrective action.

11. Security Measures

aman33 takes the security of your Personal Data seriously and employs a comprehensive set of technical and organizational measures to protect it from unauthorized access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS Encryption: All data transmitted between your browser or device and our servers is encrypted using industry-standard Transport Layer Security (TLS) protocols.
• Password Hashing: Your account password is never stored in plain text. We use bcrypt hashing with a strong salt to protect your credentials.
• Two-Factor Authentication (2FA): We strongly encourage Members to enable 2FA on their accounts for an additional layer of protection against unauthorized login attempts.
• Access Controls: Internal access to Personal Data is restricted to authorized personnel on a strict need-to-know basis. All staff handling personal data are subject to confidentiality obligations.
• Regular Security Audits: Our platform undergoes periodic third-party penetration testing and security reviews to identify and remediate vulnerabilities.
• Fraud Monitoring: Automated systems continuously monitor account activity for suspicious patterns, flagging potential fraud, account takeovers, or money-laundering attempts for immediate investigation.

12. Third-Party Links and Services

The aman33 platform may contain references to third-party game studios such as Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, and Pocket Games Soft, whose software is integrated into our platform. While we vet our technology partners carefully, aman33 is not responsible for the privacy practices of third-party studios or software providers operating within their own systems.

This Policy applies solely to Personal Data collected and processed directly by aman33. We encourage you to review the privacy policies of any third-party services you interact with separately from our platform.

13. Changes to This Privacy Policy

aman33 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will:

• Update the "Last Revised" date at the top of this page.
• Display a prominent notice on the aman33 platform informing Members of the update.
• Where required by applicable law, seek your renewed consent before applying the updated terms to your existing data.

We encourage you to review this Policy periodically to stay informed about how aman33 protects your Personal Data. Your continued use of our Services after any modification constitutes your acceptance of the revised Policy.

14. Contact and Data-Subject Requests

If you have any questions, concerns, or requests regarding this Privacy Policy or the way aman33 processes your Personal Data, please reach out to us through the following channels:

• Email: [email protected]
• Live Chat: Available 24/7 directly on our platform
• Response Time: We aim to acknowledge all privacy-related enquiries within 72 hours and provide a full response within 30 calendar days.

For formal data-subject access requests, please include your full name, registered email address, and a description of the specific right you wish to exercise. We may request proof of identity before processing your request to protect against unauthorized disclosure.